Frequently Asked Questions

Below are some common questions you may have about using your Global Cash Card Paycard. If you cannot locate the answer you're looking for, feel free to contact our Customer Service department.

Get the most out of your Paycard!

With a Global Cash Card Visa® Prepaid card, your money is with you, wherever you go! Watch this short tutorial to learn about the exciting ways to use your paycard.

More exciting benefits of your paycard!

You're already familiar with all the great ways to use your Global Cash Card Visa Prepaid card, but did you know about our rewards programs, bill pay options, and portability?1

How do I get started with my card?

Your employer should fund your card with your pay on payday.
You will have access to your funds through merchants and ATMs worldwide.

What if my card is lost or stolen?

Report a lost or stolen card to Global Cash Card immediately by calling 888-220-4477.

How do I use my card for point-of-sale purchases?

Use your card everywhere Visa or Mastercard® is accepted, such as grocery stores, restaurants, gas stations, and retail stores.

Use as Signature or Debit:
  • Signature Transactions: These purchases do not require a PIN and are the most efficient way to use your card. These transactions are without a fee.2
  • Debit/PIN Transactions: These are PIN transactions and are best used when you want cash back from a merchant.

What about using an ATM?

Access your money at ATMs worldwide. Visit our website to find surcharge-free ATMs in your area, or visit or

Multiple ways to check your card balance without a fee2

  • Go to
  • Use two-way texting3
  • Sign up for card alerts to get automatic notifications3
  • Call 888-220-4477 and follow the prompts

How to get all your money off the card without a fee2

You can go to any participating bank and withdraw all of your money to the penny. Inform the teller you wish to do an over-the-counter transaction, and tell them the amount you would like to withdraw. You can check your balance online or by calling customer service. ID may be required.

Can I make internet purchases?

Make internet purchases with your Global Cash Card without a fee.2

Can I use my card at gas stations?

The best way to use your card at gas stations is to prepay for the exact amount at the cashier. If you pay at the pump, the gas station may place a hold of up to $100 or more on your card. This hold can last up to 24 hours.

Can I use my card at restaurants?

Restaurants may automatically add up to 25% or more to your bill to cover a tip. If you do not have the total on your card to cover the amount, the transaction will be declined.

Accessing your card account online

Go to and click on the “Register” button under the New User section of User Login. Select a username and password. On future visits, only your username and password will be required.

Mobile Access3

Access your card account anywhere, anytime. You can check card balances, transfer funds, pay bills, find ATMs, and much more. Visit from any web-enabled device (mobile service provider charges may apply.)

Two-Way Texting3

A service that allows you to text pre-defined commands to a short code and receive real-time information on balance, card activity, and card account information.

Account Alerts3

Email or text messaging alerts can be set up for each deposit and when your card falls below a specified dollar amount. Go online to your card account to set up your alerts today at


All card balances are FDIC-insured, provided the card is registered in the name of the primary cardholder. Your money is also protected by Regulation E and either the Visa or Mastercard Zero Liability Policy.

Use it at your next employer1

Simply log into your card account at and download the direct deposit form to give to your new employer.

Bill Pay2

Pay merchants who accept Visa and Mastercard debit cards directly with your card without a fee. For all other bills, use Global Cash Card's bill pay system.

Can I load additional deposits to the card?1

You can load additional funds onto your card at any MoneyGram or Western Union locations in the United States. (Third-party load fees may apply.)

Deposit a check with Ingo Money4 by snapping a photo in their user friendly app.3 Approval times vary depending on the type of check and approval from Ingo. Fees may be charged and vary by vendor.

1 Subject to ID verification.

2 While this feature is available without a fee, certain other transaction fees and costs, terms, and conditions are associated with the use of this card. See your Cardholder Agreement and Disclosure for more details.

3 Standard text message and data rates, fees, and charges may apply.

4 Ingo Money is operated by Ingo Money, Inc. and all check funding services are provided by First Century Bank, N.A. See complete terms, fees and conditions at: